Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, placing an order, or contacting support:

• Account Information: Name, email address, password (hashed)
• Contact Information: Phone number, shipping address, billing address
• Payment Information: Cryptocurrency wallet addresses (for refunds only). We never store credit card details — they are processed by PayPal.
• Order History: Products purchased, order dates, amounts
• Usage Data: Pages visited, referral source (affiliate tracking)

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and account (confirmation emails, shipping updates)
• Provide customer support
• Send promotional emails (with your explicit consent)
• Track affiliate referrals to credit affiliates with their commissions
• Improve our products and services
• Comply with Australian legal obligations

3. Cookies & Tracking

We use essential cookies to keep you signed in (7 days) and track affiliate referrals (30 days). For full details, see our Cookie Policy.

4. Third-Party Services

We share information with trusted third parties to operate our services:

• NowPayments — Cryptocurrency payment processing
• PayPal — Credit/debit card payment processing
• Vercel — Website hosting (servers in the United States)
• Neon — Database hosting (servers in Singapore)

These providers are contractually obligated to protect your data and comply with applicable privacy laws.

5. Data Retention

We retain your account information as long as your account is active. You can request deletion at any time. Order records are retained for 7 years to comply with Australian tax law.

6. Data Protection

We implement industry-standard security measures:

• SSL/TLS encryption for all data in transit
• Passwords hashed with bcrypt (12 rounds)
• JWT authentication with httpOnly cookies
• We never store credit card details or crypto private keys

7. Your Rights

Under the Australian Privacy Act 1988 and GDPR (where applicable), you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at cryptoelectroau@gmail.com.

8. International Data Transfers

Your data may be processed in the United States (Vercel), Singapore (Neon), and Australia. We ensure appropriate safeguards are in place for cross-border data transfers.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at cryptoelectroau@gmail.com.